IT Asset Recovery Service
We provide comprehensive solution for the disposal and management of customer assets. It is designed to meet the requirements of customers when handling the updating of equipment, focusing on data security, environmental sustainability, and the return of residual value. This service provides customers with an overall IT asset recovery solution.
IT Equipment Disposal & Recycling
Disposal and recycling include computers, servers, laptops, printers, monitors, networking devices, and other electronic devices.
Secure Data Sanitization & Hard Drive Destruction
Hard drive degaussing & physical destruction via punching, crushing, shredding following International Standards and provide certification and reports.
IT Asset Monitoring & Tracking
Providing insights into asset usage patterns, preventing unauthorized access or use and assisting in the timely replacement or upgrade of assets, and adhere to regulatory
Our Support
To reduce response time and optimize IT support costs, we segment our support team into three levels based on the complexity of issues they are expected to handle:
Level 1 (L1) – Frontline Support
Handles basic inquiries, initial troubleshooting, user access issues, and general guidance. L1 collects essential information and escalates cases when deeper technical intervention is required.
Level 2 (L2) – Technical Support
Manages more complex technical issues, including system configuration checks, log analysis, data validation, and root-cause identification. L2 provides workarounds and determines whether a case requires development-level attention.
Level 3 (L3) – Engineering Support
Consists of software engineers and technical specialists responsible for advanced troubleshooting. L3 resolves code-level issues, performs bug fixes, manages system enhancements, and supports product development.
L1 Frontline Support
A user support team answers questions about software usage and provides instructions to solve usage issues and minor problems
L2 Technical support
A technical support team deals with issues that cannot be resolved by L1 specialists: configuration issues, account administration, services restart, etc.
L3 Engineering Support
A team of engineers tackles complex issues on the code or database levels and provides hotfixes